FAQs

Q: Do you provide any newborn education? 

Our Registered Nurses don’t just care for your baby overnight; they actively guide and support you through the early stages of newborn care. This includes helping you understand feeding schedules and routines, establishing healthy sleep habits, teaching proper swaddling techniques, and providing effective soothing and settling strategies, along with overall newborn care and recovery support. You’ll receive real-time, hands-on guidance throughout your time with us, not just theory.

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For families who want to feel fully prepared before their baby arrives, we also offer our Happy Baby 101 Class. This is a 2.5-hour in-home session led by one of our experienced nurse educators, designed to walk you through what to expect in the first days and weeks, how to establish feeding and sleep routines, safe sleep practices, and how to confidently care for your newborn from day one. This option is available as an add-on and can be scheduled prior to your due date.

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Q: Will I have the same night nurse every time?

Continuity of care is a top priority for our team. We carefully build a consistent nurse rotation for each family, so you’ll see familiar, trusted faces throughout your time with us. Because our nurses are highly experienced Registered Nurses who also maintain their roles in the hospital, we design schedules in advance to ensure reliable coverage while keeping your rotation as consistent as possible. This approach allows us to provide both continuity and dependability, so you always have a qualified, familiar nurse caring for your baby.

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Q: What qualifications do you require of your RN's?

All of our nurses are Registered Nurses with clinical experience in Labor & Delivery, Mother/Baby Postpartum, Pediatrics, or the Neonatal Intensive Care Unit (NICU). Each nurse maintains current Basic Life Support (BLS) and CPR certifications and successfully completes a comprehensive criminal background check prior to working with any family. Many of our nurses also hold advanced certifications such as NRP (Neonatal Resuscitation Program), PALS (Pediatric Advanced Life Support), or PEARS (Pediatric Emergency Assessment, Recognition, and Stabilization).

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Every nurse is carefully vetted through a structured interview and screening process led by our nurse recruitment team to ensure not only strong clinical experience, but also professionalism, judgment, and the ability to provide calm, confident support in a home environment. We are highly selective in who we bring onto our team, ensuring each nurse is an exceptional fit for both our standards and the families we serve.

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Q: How far in advance should I plan to schedule? 

The more notice the better! We typically book out 60-90 days in advance, and we take reservations starting at 6mos. We will do our best to accommodate last minute requests but our calendar fills quickly.

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Q: What are the night nurse hours?

The nurses work in overnight shifts from 10-12 hours. The family may choose whether they'd like the shift to begin at 8pm, 9pm or 10pm.  The nurse will meet you 10 minutes early at your home for their first shift to get acquainted with you and so you can show them where everything is, the baby's feeding schedule, sleep set up, etc. 

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Q: Do the nurses stay awake the entire time?

Yes - if they are scheduled for a 10 hour shift then our nurses are required to stay awake the entire duration of their shift. If you are booking between 11-12 hours, the nurse is allowed to have a 30-45 min light nap at some point during the night while the baby is sleeping. Other than that, the nurse will be awake for the duration of the shift. During our consultation call, we will ask the family where they prefer the nurse to sit while the baby sleeps. 

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Q: Do the nurses do any laundry during their shift? 

Your nurse can fold baby/kid laundry. They will not fold adult laundry. You can leave out the clean baby/kid laundry and let the nurse know where you'd like them to be put once they are folded.

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Q: I am breastfeeding, how does that work with a night nurse?

Our goal is to let mom sleep as much as possible, especially in the first few weeks, post-delivery! The night nurse can bring baby to you each time you are ready to breastfeed. We will talk with you what that will look like- if you prefer the nurse to call you or knock on the door when it is time for baby's feeding. After the feeding, the nurse will take care of putting the baby back to sleep. Mom can also pump breastmilk and let the nurse bottle feed the baby as well. 

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Q: I plan on formula feeding, how does that work with a night nurse?

Your nurse will happily wash and prepare bottles for their shift and future feedings. 

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Q: Will the nurse bathe the baby? 

Our nurses will not bathe the baby. They are strictly there for baby's care, feedings and putting baby back to sleep. 

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Q: How do I pay for services? 

We pay our nurses directly. You can pre-pay for services up front or we can charge the card on file weekly and you will be emailed a receipt. 

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Q: Do you offer daytime newborn care as well? 

Yes, this is dependent on nurse availability as most of our nurses typically work overnight shifts, but we will do our best to accommodate your needs! Just send us a request. 

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Q: Do the nurses keep a log of all feedings, diaper changes, etc?

Yes. All care is carefully documented throughout the night using our proprietary Happy Baby app, giving you full visibility into your baby’s routine. Your nurse will log feedings, diaper changes, sleep and wake times, and your baby’s overall temperament, along with any relevant notes from the night.

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By the morning, you’ll have a clear, organized summary available to review directly in the app, so you always know exactly how your baby slept, fed, and progressed overnight. In addition to logging, your nurse manages all care in real time, including feedings, diaper changes, soothing, and settling, ensuring your baby’s needs are consistently met throughout the night.

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Q: We have a dog, can they be out while the nurse is here? 

Although most of our nurses are dog friendly and have dogs of their own, we never know how a dog is going to react when a new baby is brought home and there is a 'stranger' in the house. For liability and safety purposes, we ask that you put your beloved fur baby in a room away from the night nurse. 

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Q: Do the nurses administer any medication? 

No, the nurses do not administer any medication. The nurses can assist with medical interventions like diaper cream, topical medications administered by baby's doctor, and daily VD drops, but they do not provide assessments, vital sign diagnostics, wound care, or any other procedure considered medical care. 

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Q: I have twins, is there anything specific I need to provide the night nurse with? 

During our consultation call, we will ask how you feed your twins and what the protocol is with their sleeping plans. Your nurse will receive detailed information about your twin's routines and adhere to it while they are on shift.

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Q: How long do families usually book your nurses?

Most families choose to work with us for a period of 8 to 16 weeks, as this is when you’ll see the most meaningful progress in your baby’s sleep patterns and overall routine. Consistent support during this time allows our nurses to help establish healthy feeding and sleep foundations, leading to longer stretches of sleep and a smoother transition into full nights of rest.

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While we do offer more flexible scheduling, families who commit to a longer-term plan typically experience the best results, both in their baby’s development and their own recovery. As your baby grows and is ready to transition to sleeping through the night without feeds, we can also guide you through that next phase to ensure a seamless transition.